"A lot of the resources immigrant families need the most are online, and sometimes they are only online," Katz says — things like visa forms and school applications and important everyday things, too, like finding a local business.
A Spanish speaker in Los Angeles looking for an orthopedist might go to Google.com and type in "oficina ortopedista Los Angeles." The top result is in Madrid.
"There's no excuse for us not doing a better job with this," says Trystan Upstill, an engineer at Google.
